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PRIVACY POLICY

At RMV Videos Ltd (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it and your rights.

1. Information We Collect

We may collect and process the following information when you use our services or contact us:

Personal Details

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment details (processed securely via third-party providers; we do not store full card information)

Service Information

  • Details regarding your tapes, films, audio recordings or digital files

  • Order information, including format type, quantities and instructions

  • Any communications between you and us (email, phone or contact form messages)

Website Usage Data

  • IP address

  • Browser type and version

  • Pages visited and time spent on our website

  • Cookie data (see section on cookies if applicable)

This information helps us provide our services, manage orders and improve your experience.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to enquiries and provide quotes

  • To process and fulfil orders

  • To contact you regarding your order status

  • To return your physical media safely

  • To manage payments and refunds

  • To improve our website and customer experience

  • To comply with legal obligations

  • To send marketing communications (only if you have opted in)

We do not sell your data to third parties.

3. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contractual Necessity – processing your information to complete your order or respond to your enquiry

  • Legitimate Interests – improving our services or maintaining security

  • Consent – when you opt-in to marketing or newsletter communications

  • Legal Obligation – for tax or accounting purposes

4. How We Store and Protect Your Data

We take data security seriously.
Your information is stored securely using systems protected by passwords, encryption and restricted access.

Physical media (such as tapes, film and audio) is stored securely on our premises. Digital files are held temporarily for quality checks or delivery and are deleted after a short period unless you request longer storage.

5. Sharing Your Information

We may share your data with trusted third parties for the purpose of delivering our services, such as:

  • Payment processors

  • Courier and postal services

  • Cloud storage providers (for digital file delivery)

These partners only receive the information necessary to perform their function and are required to keep it secure.

We do not share your personal data with any other third parties unless legally required to do so.

6. Media Ownership & Copyright

By using our service, you confirm that you:

  • Own the tapes, films or audio you provide

  • Have the rights or permission to have them digitised or reproduced

We do not view, share or use your content for anything other than providing the service you requested.

All digitised copies are held temporarily for quality checks and deleted once your order is completed and confirmed.

7. Cookies and Website Tracking

If your website uses cookies or analytics, include this:

Our website may use cookies and similar technologies to improve your browsing experience, analyse site traffic and personalise content. You can disable cookies through your browser settings, though some features may not function correctly.

If you’d like a detailed cookie policy, I can provide one.

8. How Long We Keep Your Information

We keep personal information only for as long as necessary:

  • Order information: generally kept for 6 years (accounting requirements)

  • Contact details: kept as long as needed for communication

  • Digital media files: held temporarily and then securely deleted unless you request otherwise

Physical tapes, films and audio are returned to you after service completion.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent (e.g., unsubscribe from marketing)

To exercise your rights, contact us using the details below.

10. Third-Party Websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

RMV Videos Ltd
Email: info@rmvvideos.co.uk
Address: 55 Longsmith Street, Gloucester,
England, GL1 2HT

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

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